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Posts Tagged ‘Twitter Post’

Sunday, December 19th, 2010

SAI estimates Verizon with sell at least 10MM iPhones in the first year. http://read.bi/eTRt6P #servicedesign #
LinkedIn launches new auto resume builder feature. So obvious – what took them so long? http://read.bi/hcgOfg #servicedesign #
Twitter’s most powerful Tweets of 2010 – chosen from over 25 billion Tweets send. (Wow) http://read.bi/hcg5OA #servicedesign #

Sunday, December 12th, 2010

LA Times: 85% of retailers to offer free shipping this Dec., up from 79% last year – http://cot.ag/igim59 #servicedesign #

Sunday, December 5th, 2010

WSJ.com – How Stores Lead You to Spend – http://on.wsj.com/eUbd2o #
DoubleClick co-founder lands big VC funding for new site – http://www.FindTheBest.com – a comparison engine for everything. #servicedesign #
Google now detects firms that provide bad customer experience and ranks accordingly – http://cot.ag/dUWezH #servicedesign #
WSJ.com – FCC Chief Backs Usage-Based Broadband Pricing http://on.wsj.com/enbnRx #servicedesign #
Starbucks has 406 stores in China – predicts 1500 stores by 2015 making China their #2 market. #servicedesign #
Picking up my Avis rental car at the airport. Mine is on the left. #servicedesign http://twitpic.com/3bqmt3 #
A great example of a product/service combo – http://www.thebagster.com/ #servicedesign So simple, and yet so great. #

Sunday, November 28th, 2010

WSJ: Beware of corporate "what we do" tags that become too esoteric to understand – http://on.wsj.com/gt2bGA #servicedesign #
Meetup.com went from free to paid – lost 90% users – now bigger, profitable, sustainable http://on.wsj.com/cjINUu #servicedesign #

Sunday, November 21st, 2010

NRF: Consumers ranked gift cards as the number one most requested gift for the fourth straight year. #servicedesign #
Larry Ellison quote about Steve Jobs in 2004: "…mind of an engineer and the heart of an artist." Classic definition of a design thinker! #
NFC: next big thing in mobile phones to enable "tap to pay" payment options. http://on.wsj.com/bQjNVm #servicedesign #
WSJ: Deutsche Post offers secure email to customers for price of traditional stamp http://on.wsj.com/dmPykm #servicedesign #
Our latest blog post – "A perfect example of service design" – is now up and waiting for you at http://is.gd/haBtj #servicedesign #
Great article on design of Israeli airport security – http://j.mp/bz3531 (via @hwakelam @uxRob @chrismclay) #servicedesign #
WSJ – Chrysler to Open Company-Owned Dealership http://on.wsj.com/9USwrT #

Sunday, November 14th, 2010

Every minute of every day, 35 hours of video is uploaded to YouTube – and growing. http://is.gd/gYZmW #servicedesign #
Fascinating video of how people adapt/comply to "art" on the street. http://vimeo.com/11126782 #servicedesign #
Very cool site for overnight/weekend/short-term rentals w iPhone app as well – http://www.airbnb.com/ #servicedesign #
WSJ: Facebook shows 24% of all online display ads in U.S. – but accounts for just 9.5% of spending on display ads. Desensitization. #
Free tix for my prez on Service Design tonite @ WUD event in Philly 6 pm – incl doorprizes! http://cot.ag/dvU26E #servicedesign #
"Square" now officially launched – processes credit cards via iPhone – boon for small biz – http://is.gd/gUsDP #servicedesign #
Apps showcase generated via San Fran Open Govt Data initiative – http://datasf.org/showcase/ #servicedesign #
Virtual property in "Entropia Universe" online game sells for real-world $335,000 USD – http://t.co/iUYA6gY #servicedesign #

Sunday, November 7th, 2010

Our latest blog post: "Service design facilitating product design" about The Glif – http://cot.ag/ccHWsF #servicedesign #
Looking forward to speaking at World Usability Day event hosted by PhillyCHI next Thurs, Nov 11 – http://cot.ag/aT0up2 #servicedesign #
Free Starbucks gift card for completing a 5 minute online survey re: business travel – http://cot.ag/aFs0Xc – U.S. residents only. Thx! #
WSJ: Philadelphia-based software firm Boomi acquired by Dell. Congrats! #
Booz study shows total corp R&D spending down for first time in 9 years. #servicedesign #
Android ships 9.1 MM units in Q3 vs iPhone's 5.5 MM. Verizon expected to boost iPhone in 2011. http://cot.ag/cdETYC #servicedesign #
Free $5 gift card to first 200 people who complete our online survey re: business travel – http://cot.ag/aFs0Xc – OK to retweet! #
WSJ: Warmer automated voices aim to increase satisfaction, reduce transfers to live reps – http://on.wsj.com/amE2zl #

Sunday, October 31st, 2010

SDN conf ready to start. Great group! #sdnc10 #servicedesign
On my way to Boston, MA for the Service Design Network conference. #servicedesign #
Just posted our latest blog entry: The Divide Between Marketing and Sales – at http://cot.ag/9q0b8J #
NYT: Myspace reboots with focus on music, TV, film. Too late? – http://nyti.ms/cCafbS #
Facebook credits for game play to be sold at Walmart and Best Buy as gift cards – http://cot.ag/bW6XHY #
Bikers balk: Hell’s Angels sue Saks & McQueen Design over trademark infringement – http://cot.ag/cjUS6O #

Sunday, December 6th, 2009

H-P’s saw a 48% jump in operating profit to $1.4 billion for its services businesses after buying EDS last year…

Sunday, November 29th, 2009

Good blog on why Apple is the new Nordstrom’s of customer service at retail… http://is.gd/526Sz