Service design facilitating product design
Wednesday, November 3rd, 2010
Two guys come up with product idea – a “kickstand” for the iPhone than can be used to add value to the product. But to manufacture the “Glif“ they need to raise $10,000 to make the plastic injection moldings. So they turn to a fundraising website, Kickstarter to “pre-sell” the product, hoping to get 500 people to pledge $20 to buy one. (If they don’t raise the $10,000 commitment, then people who pledged don’t have to pay their $20.) Their fundraising period just ended; they raised $137,417 from 5,273 people. The Economist has just published a great story about this experience.
Our three takeaways from this story:
1 – The iPhone is a whole economic eco-system until itself.
2 – Anything can always be made better thru good design.
3 – Create value and money will follow.
Kickstarter – as a web service – is a great example of service design facilitating product design.

The App Store for the iPod has been getting a lot of attention, but another intriguing aspect of the iPhone has gone relatively unnoticed. During the recent preview of the iPhone 3.0, Apple announced that they would be opening up the 30-pin connector at the base of the device for third-party hardware accessories (and software apps that can take advantage the inter-connect).
Ethan Nicholas, developer of a tank artillery game called iShoot, told Wired.com he quit his job the day his app rose to No. 1 in the App Store, earning him $37,000 in a single day.