http://www.frontierservicedesign.com Sun, 13 May 2012 03:00:00 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.frontierservicedesign.com/our-twitter-highlights-from-last-week-93 http://www.frontierservicedesign.com/our-twitter-highlights-from-last-week-93#comments Sun, 13 May 2012 03:00:00 +0000 Bob Cooper http://www.frontierservicedesign.com/our-twitter-highlights-from-last-week-93

Fact: YouTube was founded as a video dating site? Twitter a podcast service? Via @fastcompany #servicedesign http://t.co/P6GBVC4O #

American Airlines regrets selling "all you can fly for life" tix – idea backfired: http://t.co/RLf3awVw #servicedesign #

Geofencing: Can Texting Save Stores? (Only if it adds value to the customer! BC) http://t.co/bVfuVudo via @WSJ #servicedesign #

Kudos! http://t.co/prKPNJVp secures $200K investment from Ben Franklin Technology Partners: http://t.co/y8HkuEGr #servicedesign #

Patagonia's Founder Is America's Most Unlikely Business Guru http://t.co/Zw2jy8AY Amazing corporate principles – and a cool guy too. #

An Outdoor Gym Where Your Workout Creates Power http://t.co/mpQEta0V via @FastCoExist #servicedesign #

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7 of the top 10 countries with fastest broadband are in Europe. U.S. is at #12 http://t.co/0vp9paNu #servicedesign #

Philadelphia Sets Sights On Becoming America's Next Big Tech Town http://t.co/EbyY5WxV via @FastCompany #servicedesign #

More People Have Mobile Phones Than Electricity Or Drinking Water http://t.co/80ojJ15G via @sai #servicedesign #

Wrapp: social gifting on Facebook from Swedish startup getting traction: http://t.co/394MDrqO via @mediapost #servicedesign #

New in-store mobile app from IKEA makes it easier to shop. Launches tomorrow. http://t.co/q8lieNgB #servicedesign #

Automation in a Small House with TaHomA http://t.co/W5MB8xVW @ZonoffInc #servicedesign #

Just figured this out now? Target stops selling Amazon Kindle over conflict of interest. http://t.co/XApgHCdf #servicedesign #

How the Blind Are Reinventing the iPhone – The Atlantic http://t.co/RQ5d6kZS via @Kottke #servicedesign #

PDF found on bin Laden discusses the need to "re-brand" al Qaeda. Didn't work for GAP, JCP or Netflix either… http://t.co/iOHB95xZ #

Solving Customer Complaints on Social Media Pays Off http://t.co/wiYVQy3a #

Cool concept. I'm in… http://t.co/dhQkXYdk #servicedesign #

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In Customer Service Consulting, Disney’s Small World Is Growing http://t.co/6bzWMowg #servicedesign #

The train keeps rolling: Amazon launches industrial goods at http://t.co/ZfIJKFPl. #servicedesign #

Adobe launches $50 per month subscription for Creative Suite vs fixed price. http://t.co/xVHOlk6v #servicedesign #

Starbucks to open on Disney properties via The Seattle Times: http://t.co/woynEL25 #servicedesign #

13 Things You Never Knew You Could Do On LinkedIn http://t.co/1vueNBKo #

Thirsty? Ditch the Plastic Bottle With This Drinking Fountain App http://t.co/4YtpKNDa (@GOOD stuff) #servicedesign #

25% of consumers intend to purchase smartphones and HDTVs in the first half of 2012, via ABI Research. #servicedesign #

Holy hell: Apple's revenue equals Amazon, Microsoft, Google and Fscebook and combined! http://t.co/pbHNxydV via @sai #

Hail to #Pitt and @HollyCoop: Graduation Weekend #

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Strategy Analytics: Avg mobile customer switches provider every 27 months, over 2X as frequently as a decade ago. #servicedesign #

In 2011, 44% of global mobile subs churned – the highest level ever, says Strategy Analytics. #servicedesign #

High end lawyers in US boost fees while low end languishes. http://t.co/UMycr3Ab #servicedesign #

$10 market research: post a question/concept and get 25 answers back. https://t.co/AWwWc4SH #servicedesign #

Next tech: US Navy tests drone boats, controlled via satellite – http://t.co/yLZZmBRX #

Hidden Ways Hotels Court Guests Faster http://t.co/GlSqNDsh via @WSJ #servicedesign #

Great read: "The War of Art" by Steven Pressfield – http://t.co/ouIgIGYl #

In or near LA? Love live theater? Check out the new play "Linthead" with @AmandaJaneCoop – http://t.co/vfIjCj3e via @lintheadplay #

STILL an 18% gender-based wage gap in the US. Amazing. #servicedesign http://t.co/wwNR6vW6 #

KUDOS to Mattel: A bald Barbie to comfort kids with cancer http://t.co/kzkTTIll (via @GOOD Stuff) #socialmedia #

China's fickle talent pool a real challenge for booming service industry http://t.co/eSWLfHc5 via @WSJ #servicedesign #

Trend: Hip hotels welcome locals who work in the lobby, generating buzz & $. http://t.co/anMgYEwK via @WSJ #servicedesign #

Walmart's Vudu video service plans big int'l expansion (via Variety): http://t.co/GUcqwZxw #servicedesign #

#servicedesign http://t.co/6dOXaygp #

New Nokia 808 smartphone w/ 41 MP camera. Shot its own ad. "WOW" http://t.co/q3gSXrUG via @Stipple #servicedesign #

Pretty in pink: Overspending on prom [infographic] http://t.co/fOTxu2SF via @GuyKawasaki #servicedesign #

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Logical: Samsung launches mobile ad network for their own devices. #servicedesign http://t.co/mTTb3xWq #

WSJ: Private jet firms roll out new biz models to attract/retain hi end fliers. #servicedesign http://t.co/V2KbrI4k #

Study: Young Consumers Switch Media 27 Times An Hour
http://t.co/nERub7nU via @AdAge #servicedesign #

I think I'm going to like this – a lot. http://t.co/xJtXCpBq #

WSJ: online sales represented 8% of all US retail, up from 2% in 2000. #servicedesign #

WSJ: Today, Amazon is 13th largest US retailer, up from 19th one year ago. #servicedesign #

GREAT! How the Ritz-Carlton Inspired the Apple Store via Forbes http://t.co/7MvEVUdn #servicedesign #

Friends Have More Credibility Than Brands – up 17% globally since 2007: http://t.co/9BQ6Zy6P via @mediapost #servicedesign #

Can Retailers Halt 'Showrooming' (consumers shopping at big boxes w/ phones and ordering online?) http://t.co/WoX2gMbB via @WSJ #

Inc: SmartWatch syncs with your smart phone; racking up millions on Kickstarter – http://t.co/mPzvnCCu #

Smartphone Sales to Reach 1 Billion Units by 2014 – http://t.co/tA3K8Kov #servicedesign #

How Pinterest is changing the mobile shopper – Mobile Commerce Daily – Marketing http://t.co/XV6Bwk1R #

From "The War of Art": http://t.co/jbLLqjPG #Kindle #

RT @coolhunting: video tour of the @WOBentley EXP 9 F SUV concept, design to fab in 7 months – http://t.co/IZQpcpAi #

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Mobile money could curb corruption in developing markets #servicedesign #mobile http://t.co/7s3W57Su #

CNBC: More than 55 million homes with at least one iPhone, iPad, iPod or Mac computer. http://t.co/Y1Jq4zL7 #servicedesign #

Mobile payments to total $1 trillion USD by 2015, via http://t.co/FHKufTVX; http://t.co/ctGP3QfI #servicedesign #

RT @reuters: Analysis: Facebook e-commerce: the next big thing? http://t.co/nZYPpbWA #servicedesign #

CHART OF THE DAY: The Death Of Printed Books http://t.co/f7yL0ath via @sai #

Start-ups Using College Students as Marketers http://t.co/xl7x6WTv #

RT @outsidemagazine: 12 great national park trips away from the crowds – http://t.co/JanFJ6dh #

“How do you defeat terrorism? Don’t be terrorized.” – Salman Rushdie #HailToPitt #

Inc: Small & medium-sized firms leaving can't find qualified applicants for open jobs – http://t.co/fxEKaDV4 #servicedesign #

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Just signed up for beta trial of "user retention" SaaS http://t.co/SsQjGWDu via @getuserfox #servicedesign #

"The Anti-Walmart: The Secret Sauce of Wegmans Is People" – The Atlantic http://t.co/aszyYtKo #servicedesign #

TrueView ad technology from Google re-thinks pre-roll ads; http://t.co/GsRG9vPX #

The Music Industry Is Finally Turning Around! http://t.co/E0mIaAkC via @sai #

Big Gap: 2011 U.S. ad spend vs consumer time, spent by media. Big opps in mobile. http://t.co/MvpbMj36 #servicedesign #

Huge gap in online ad spending: http://t.co/SJi1srsY #

Best Buy Rethinks Stores – "Showrooming" is real concern. http://t.co/eUzfj0mm via @WSJ #servicedesign #

Pricing announced for EV charging stations in Chicago – more to come. http://t.co/SbKgOK25 #servicedesign #

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CSI: – "Malice in Wonderland" http://t.co/xIGsELEB Guest starring @amandajaneCOOP this Wed night at 10 pm ET #

Very cool auto-follow tripod for your iPhone videocam with wireless audio. All for $170. Whaaa? http://t.co/SHM75sI1 Amazing. #

“@TheAtlantic: How Americans spend on health care, in 10 charts: http://t.co/0sAOfhfQ” #servicedesign #

Too late? Wal-Mart gears up online as customers defect to Amazon – http://t.co/OPfyJnGa. #servicedesign #

Wendy's bumps Burger King as fast-food's No. 2 burger chain. http://t.co/AUPD46Xi #servicedesign Why? Stay tuned. #

Wendy's focused on food; BK was seduced by CB&P's bizarre TV ads, made for ad peers – not customers.
http://t.co/hu7yVAOv #

Some mind-blowing stats on the future of mobile in this slide deck; http://t.co/Kk308rFr #servicedesign #

Cool Job: Scouting the World for Killer Ski Slopes http://t.co/tIypshF5 via @WSJ #servicedesign #

Pop-up restaurants test markets w/o big upfront expenses http://t.co/3SsZ4ik7 #servicedesign #

Lululemon's Secret Sauce http://t.co/Up7jUOh0 via @WSJ #servicedesign #yoga #

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Loving my @EnzoCustom tailored dress shirts – the only way to go. NYC and PHL. http://t.co/lNOdNGFV #servicedesign #

Twitter Acquiring Posterous, the dead-simple blogging platform. Hope it survives. http://t.co/InZQIaEp #

Good news: Angel Investments Up 40% in 2011 http://t.co/BOpHXOgg #servicedesign #

Big announcement coming once I hit 1,000 Twitter followers. Have been working on something in #stealthmode past 15 months. Stay tuned! #

Good chart: What It's Really Like Doing A Startup http://t.co/JPeyeZrh via @sai #servicedesign #

Subscription service lets users try new gadgets for 30 days before buying http://t.co/q3siYt1Y via @BGR #servicedesign #

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The story behind the iconic WWII poster, Keep Calm and Carry On- http://kottke.org/12/03/the-story-of-keep-calm-and-carry-on

The next high-tech frontier: Your home – http://www.washingtonpost.com/realestate/the-next-technology-frontier-your-home/2012/02/20/gIQA4rDZkR_story.html

Customer experience and award for most over-used quote at #MWC via http://www.telecoms.com – http://www.telecoms.com/40859/mwc-customer-experience-and-this-year%E2%80%99s-award-for-most-over-used-quote/

Soft-Ride Bike Has Steel Tires, And You Can Ride It Now: http://bit.ly/rp1NXR

BRILLIANT video, irreverent branding. http://www.dollarshaveclub.com “Shave money, shave time” Kudos. #servicedesign

Why Everyone Was In Love With Dropbox Rival Space Monkey At LAUNCH http://www.businessinsider.com/dropbox-competitor-space-monkey-2012-3 via @sai

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