Our Twitter highlights from last week
Sunday, December 6th, 2009- H-P’s saw a 48% jump in operating profit to $1.4 billion for its services businesses after buying EDS last year…
Archive for the ‘Twitter’ Category
Our Twitter highlights from last week
Sunday, November 29th, 2009- Good blog on why Apple is the new Nordstrom’s of customer service at retail… http://is.gd/526Sz
Our Twitter highlights from last week
Sunday, November 22nd, 2009- Forrester study shows people unlikely to pay for web content if forced to… http://bit.ly/3rLQvn #servicedesign
- Great article: “Google Redefines Disruption: The ‘Less Than Free’ Business Model” – http://is.gd/4YKTP #servicedesign
- Wow – TVs account for 10% of a home’s electrical usage, according to California regulators – http://is.gd/4YdnW – New biz opps?
- Internet traffic growing at 46% CAGR due to video, will grow 6X from 2007 to 2012…. http://is.gd/4Ydfb
- Great #servicedesign article – “Is there really a water crisis?” – http://is.gd/4WwFf
Our Twitter highlights from last week
Sunday, November 15th, 2009- Google offering free Wi-Fi at 47 U.S. airports this holiday season… #servicedesign
- Just posted a new blog post entitled, “Happy Birthday? Wow!” on our blog….
http://is.gd/4SSQX #servicedesign #SvD - Great idea – website for finding, buying and giving “experiences” – http://bit.ly/2pYSdS – #SvD #ServiceDesign
- #servicedesign – Agree with you – let’s use #SvD as THE hashtag for Service Design and save our precious Twitter characters!
- WalMart plans for better crowd control to prevent trampling deaths on Black Friday – safety is part of service! #SvD – http://is.gd/4RPCS
- Clever – latest Verizon ad sends iPhone to Island of Misfit Toys… http://bit.ly/1v6tvv
- Just posted four new service design case studies on our website at http://is.gd/4R9oq – #servicedesign
- Video: How to integrate “fun” into design – #servicedesign – http://is.gd/4R3Vw – Full website: http://www.thefuntheory.com
Our Twitter highlights from last week
Sunday, November 8th, 2009- United FAIL: refuses 1st class upgrade to frequent flyer exec wearing a Puma track suit – wow – http://is.gd/4Njqb
- 7-Eleven launches largest in-store TV network, reaching 190 million viewers monthly, 24/7 – http://is.gd/4NaIc
- California moves closer to pay-by-the-mile auto insurance – #servicedesign – http://is.gd/4Mcjm
- If all TV ads were this great, I would actually watch them… a local TV ad for a business in Alabama – http://bit.ly/3O4SsZ
- Great article on Radical Service Innovation from DMI… five steps to make the “aha” ideal real… http://is.gd/4M2GM
- Cocoa Krsipies helps boost immunity? WOW – way to leverage H1N1, Kellogg! Who thinks these things up?!? http://is.gd/4Lbhg
Our Twitter highlights from last week
Sunday, November 1st, 2009- Just posted a blog and photos of our #servicedesign field trip to Wegmans – awesome grocery chain – http://is.gd/4IsBy
- Service brings 400 pairs of eyeglass frames to you – get feedback from friends/coworkers – #servicedesign – http://is.gd/4Ibrl
- Amazon launches Pay Phrase – buy stuff online (not just AMZN) by typing in two words. Sounds cool – http://is.gd/4Hyxl
- Wal-Mart starts selling caskets, urns online – #servicedesign – products: http://is.gd/4Hcyp
- Yikes! @lixindex: “A service design profession won’t flourish without an agreed body of knowledge” REALLY? Then I give up now…. BC
- Tmobile just launched a $79.99 all you can eat plan with no annual contract. Undercuts VZ and ATT by $20. Can you say “price-war?”
- RT @apolaine: Mark Jones: “A brand is a collection of all the experiences I have with the services of the brand.” #sdnc09
- “The moment a man begins to talk about technique that’s proof that he is fresh out of ideas.” – Raymond Chandler
- Microsoft to spend $300MM on Windows 7 ad blitz. Amazing.
- Yikes – recent Neilsen study: kids ages 2 – 5 watch over 32 hours of TV each week. Ages 6-11 watch 28. http://is.gd/4Efbp
- RT @choosenick: Great post via @Jamesamperi – Service Design is ‘R&D for the rest of us’ – http://bit.ly/1p96hC
Our Twitter highlights from last week
Sunday, October 25th, 2009- Inevitable – Hulu to start charging for content in 2010 – #servicedesign – http://is.gd/4xXIJ
- Wal-Mart launched in home installation services for home theater and computers – Inevitable – #servicedesign – http://is.gd/4xH3D
- A look inside Microsoft’s first retail store – just opened… http://is.gd/4xT5L
- 7-11 CEO goes undercover to take new employee training. Great way to build empathy! #servicedesign http://is.gd/4xFOH
- Data collector AdMob reports that mobile Web page requests grew 9% from July to August—a 180% annual growth rate.
- I wonder if edgy brands are creating social media controversy/crisis for the sole purpose of the PR bump… http://is.gd/4wcGz
- Raytheon deploys Google Android mobile OS in “good enough” battlefield comm devices – “friend” a spy drone – http://is.gd/4vUDJ
- A single YouTube viewing takes nearly 100X cellular bandwidth as a voice call. “Pay as you go” is inevitable… #servicedesign
- Disney Planning On Turning Retail Stores Into Shopping Theme Parks – #servicedesign – http://is.gd/4wcwy – Great Idea!!
- China has 40 million bloggers and 200 million blogs. Govt has tough time stemming the tide – http://is.gd/4vUdZ
- Wow – Facebook exec: “More than 8 billion minutes are spent on Facebook every day” #servicedesign – http://is.gd/4vU5c
- Great trending stats on economy and mobile market from Morgan Stanley #servicedesign – http://bit.ly/3Fqe79
- USPS: consumers who get paper catalogs spend 28% more on that retailer’s website than those who did not get catalog. We are tactile beings!
- National Diectory of Catalogs lists 12,524 different paper catalogs printed in the U.S., many multiple printings per year.
- Amazing resource – Google archive of millions of Life Magazine photos – both published and not – http://is.gd/4sQOb
- Google and Virgin America offer free in-flight Wi-Fi from Nov 10 thru Jan 5 as a gift to holiday travelers.
- L.L. Bean sends out over 250 million paper catalogs per year – biggest U.S. catalog retailer.
- Annual Revs: Amazon = $19B, Wal-Mart Online = $1.7B, Wal-Mart overall: $401B. Do not underestimate W as they go toe-2-toe w AMZN!!
- Apple’s iPhone tops Brand Keys’ 2009 Loyalty Leader rankings. Starbucks tumbles, McCafe rises. http://is.gd/4qXJ0
- Target to pay customers 5 cents per bag for re-used shopping bags…
#servicedesign – http://is.gd/4qXwA - Fact: e-commerce still makes up less than 5% of American retail spending. #servicedesign
Our Twitter highlights from last week
Sunday, October 18th, 2009- Microsoft retail stores? Business Week laughed when Apple did the same in 2001. Who’s laughing now? #servicedesign http://is.gd/4mD3h
- Last year 17 billion catalogs were shipped in the U.S. – that is 56 for each and every American!
- California to ban power-guzzling big screen HDTVs? http://is.gd/4mroR
- American Magazine Conference rebranded as the Magazine Innovation Conference – “go niche or die” – #servicedesign – http://is.gd/4l2QJ
- “Imagination is more important than knowledge.” – Albert Einstein
- Piper Jaffray study says Starbucks is top restaurant choice for teens… #servicedesign – http://is.gd/4kZy8
- Wall Street Journal surpasses USA Today as #1 selling daily newspaper – http://is.gd/4jC81
- Our new blog post on vending machines and #servicedesign – http://is.gd/4jxPq
- Wow – my true story about my daughter’s falling iPod got posted on The Consumerist – over 5700 views so far! http://is.gd/4jr0z
- 1500 people waited to get into this local grocery on first day. Passion! http://www.Wegmans.com – will be blogging about their #servicedesign
- >80% of economists surveyed by Natl Assoc for Business Economics believe recession is over & recovery is underway. http://is.gd/4D3Yq
Our Twitter highlights from last week
Sunday, October 11th, 2009- Free hardcopy photo books from your FB photos w/ free shipping. Sponsored by removable ads. #servicedesign http://hotprints.com/index.php
- Client question: Who are the top web video producers for long form content i.e. ‘”TV shows” on the web? (Not video bloggers.)
- If you can type, you can make movies – http://www.xtranormal.com – #servicedesign – great service!
- great idea – ecofont – a font that uses 20% less ink/toner – http://bit.ly/2TMFfI
- German farmers selling fresh produce, milk, eggs via vending machines – no middleman! #servicedesign – http://is.gd/4528V
- Wal-Mart sells 1/3 of all DVDs sold in the U.S. – now pulling display cases – impact of streaming video. #servicedesign
- No new casinos in Vegas for 10 years; “The old model has been thrown out” says MGM Mirage CEO. #servicedesign – http://is.gd/43ab6
- Comcast says video on demand (VOD) services up 11% year over year – 368 million views in July alone – #servicedesign
- AT&T reverses decision: will now allow Skype app to be used on iPhone via their network.
- Disney parks launch “Give a Day, Get a Day” promotion – great #servicedesign marketing idea – http://is.gd/3YZdl
Our Twitter highlights from last week
Sunday, October 4th, 2009- GM drops eBay pilot program for new car sales – too difficult to track results. Stay focused on great cars, great service!
- Very slick web service, solves a lot of the problems of desktop based Powerpoint… http://www.sliderocket.com/
- Toy R Us sets up 350 “pop up” retail stores in empty mall space to seize holiday sales. Smart! #servicedesign http://bit.ly/mij8T
- San Fran Airport launches carbon offset kiosk. Flying? Send money to local forest. #servicedesign – http://bit.ly/1wDaZt
- Airline bag fees in 2nd quarter: $670M, up from $178M last year. Entire industry goes a la carte for profits. #servicedesigner
- Dell buys Perot Systems for $3.9 Billlion for their service expertise and revenues. See a trend? #servicedesign http://bit.ly/gKRJ4
- Xerox (w 54K people) acquires larger ACS (w 74K people) for their services expertise and revenue. #servicedesign – http://bit.ly/ZLzuJ
